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Conditions of Use

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Account area of the website.

natural-alternative-products.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy, which also governs your visit to natural-alternative-products.co.uk, to understand our practices.

3. Access to steviasweeteners.co.uk

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for website access

natural-alternative-products.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of steviasweeteners.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of steviasweeteners.co.uk without express written consent. You may not use any meta tags or any other "hidden text" utilising steviasweeteners.co.uk's names or trademarks without the express written consent of steviasweeteners.co.uk. Any unauthorised use terminates the permission or license granted by steviasweeteners.co.uk.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of steviasweeteners.co.uk as long as the link does not portray natural-alternative-products.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any steviasweeteners.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not steviasweeteners.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" to cause annoyance, inconvenience or needless anxiety

6. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. natural-alternative-products.co.uk reserves the right (but not the obligation) to remove or edit any content.

7. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of steviasweeteners.co.uk or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of natural-alternative-products.co.uk and its and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of steviasweeteners.co.uk, or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without steviasweeteners.co.uks express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without natural-alternative-products.co.uk's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without natural-alternative-products.co.uk's express written consent.

8. Losses

steviasweeteners.co.uk will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. steviasweeteners.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

9. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

10. Events beyond our resonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

11. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

12. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

13. Electronic communications

When you visit steviasweeteners.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.



Privacy Notice
We are aware of your privacy concerns and strive to collect only as much data as is required to make your internet and/or product or service use experience as efficient and satisfying as possible, in the most unobtrusive manner as possible.
All credit card information is collected at the check-out stage by Protx's SSL-secured payment processor. Your credit card number is not accessible by our company through the store-front software.
Billing and Shipping Information
Our storefront does collect your name, address, and other contact information that is necessary for providing our services and products. This information is stored in a protected database and treated as sensitive information. WE WILL NOT sell this information to any third party organization nor give this information out except as may be required by law enforcement officials.
The foregoing policies are effective as of July 28, 2005. We reserve the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
Password and User IDs
Your user ID and password, should be maintained as confidential and should not be shared with anyone or distributed or disclosed to third parties. It is your responsibility to notify us if you need to change or discontinue the user ID and password and you may do so by contacting by phone, fax or via email. It is also your responsibility to request such discontinuation immediately upon your knowledge or belief that such user ID and/or password is or may be subject to a breach of confidentiality.
Cookies
You should be aware that non-personal information and data may be automatically collected through the standard operation of our internet servers or through the use of "session cookies." Session cookies enable our shopping cart to track items you may place in your shopping cart. We use session cookies to grant you unimpeded access to registered areas of our web site. Cookie data allow us to track usage behavior and compile data that we use to improve the site and target advertising. This data will be used in aggregate form; no specific users will be tracked. We do not use cookies to uniquely identify you, except where such use helps us to make your visit more efficient. Cookies help you travel through our site efficiently.
Shipping Destination  
Currently we ship to all UK destinations.  Shipping charges on the site relate to UK destinations only. We can ship to destinations outside of the UK including most of Europe . 
Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Greece,Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Norway Portugal, Poland ,Republic of Ireland, Spain, Sweden and Switzerland, Turkey,
World Zones: Australia, Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA
Shipping will only be made to the card holders billing address unless special arrangements are agreed prior to despatch of your order.
Certain substances and products advertised within this site may not be legal in all countries. We would request that all customers check the laws of their country before ordering products from our website. 
We endeavour to send orders as soon as possible. www.steviasweetners.co.uk  sends out Goods under 2kg  by Royal Mail . Prices quoted are first or second class postage prices from the Royal Mail for the weight on the total order. 
Shipping and postage
FREE UK DELIVERY ON ORDERS OVER £50.00
*Please Note: Shipping tariffs correct at time of publication (April 2011). Naturalalternativeproducts.co.uk  reserves the right to alter without notice or prior warning, any shipping tariffs
Tax Charges For orders made from the UK or the European Union, 20 % VAT is added.
Returns Policy 
steviasweetners.co.uk (Richard Henry Consulting ltd) makes every effort to ensure products arrive in perfect condition. However in the unlikely event of a product arriving damaged, customers should contact Customer Services within 3 days of receipt and return the package within 7 days, for a replacement to be sent. If you find your purchase is unsatisfactory, we are happy to exchange items or refund your credit/debit card account, provided the goods are returned to us within 7 days of their receipt, in the original undamaged packaging and in a re-saleable condition. We regret, however, that we cannot, in this case, refund return postage costs. If you have not received your order within 15 working days from the despatch date, customers should contact Customers Services. If we are unable to locate the missing product a replacement will be sent. Customer Services email sales@natural-alternative-products.co.uk
Refunds If your purchase from naturalalternativeproducts.co.uk is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund (Refunds are at the discretion of the management). Refunds for valid claims will be made via the same method of payment as used to place your order.
Stock Availability Whilst every effort is taken to ensure all items in the store are always in stock, from time to time some items will be temporarily out of supply.Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted in an email.If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at info@natural-alternative-products.co.uk with the details of the item you wish to purchase and we will do our best to try and get it for you.Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. Naturalalternativeproducts.co.uk accept no responsibility for variations in colour or style due to the settings on the users monitor. Naturalalternativeproducts.co.uk reserve the right to alter without notice or prior warning, prices of products and conditions of sale.
We welcome your feedback on any of our policies.
Contact Us If you need to reach us, please email  sales@natural-alternative-products.co.uk
you can call on 01617980671 or fax us on 0161 7980671 to place orders or write to us at Richard Henry Consulting Ltd PO BOX 313 Whitefield M45 6WS
steviasweetners.co.uk is the website of Richard Henry Consulting Ltd
Company No 5325150 VAT Reg 861 2178 31
Medical Disclaimer All product descriptions and/or any advice given either by telephone or via email should only be used as a guide and further guidance from a medical professional should be sought if you are intending to use any of the products purchased from this website. If you are intending to use a product purchased from this website in relation to a pre existing medical condition, a child's medical condition or if you are pregnant then a medical professional should be consulted before you start any course of treatment. We accept no liability nor responsibility for the claims of the manufacturer nor do we accept any responsibility if the stated dosage is exceeded or not strictly adhered to.
UK Royal Mail 1st class deliveries
This service usually arrives the day after it is shipped, but may sometimes take longer. There is no compensation available for lost packages and the maximum order value that can be sent via First Class is £25.00.
UK Royal Mail 1st class signed for deliveries
This service usually arrives the day after it is shipped, but may sometimes take longer. Recorded delivery is shipped along with standard first class mail, however, it requires a signature upon arrival. Compensation is available for lost packages from the Royal Mail for up to £28.00.
How fast is International Signed For™?
If you use International Signed For™ with Airmail delivery, the Royal Mail target time is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world. By Surface Mail, it may take up to two weeks for Western Europe, four weeks for Eastern Europe, and up to twelve weeks elsewhere.
How fast is Airsure®?
All Airsure® mail receives priority handling in the UK and abroad making it, in some cases, up to one day faster than our target Airmail delivery time of three days to Western Europe, five days to Eastern Europe and seven days for the rest of the world. However, Airsure® is not a guaranteed courier service
USA and Canadian Customers:
The Company will not indemnify the Insured under Products liability against liability arising directly or indirectly in connection with
(a)    Goods sold or supplied by the Insured to the United States of America or Canada &/or
(b)   Goods which to the best of the Insureds knowledge and belief are intended by the Insured or any other party to be and are in fact sold or supplied to the United States of America and/or Canada
Products sold or supplied by 
steviasweetners.co.uk are not intended for the treatment, prevention and cure of any medical conditions. Never exceed recommended intake unless professionally advised.